All our products are sold as a final sale. However, we may accept returns and provide refunds, or exchanges for products purchased in the last 30 days in some circumstances:
1. When a customer receives a product that is different from what was ordered
2. When products are determined to be defective and photos proving proof of the damages can be provided.
3. Other circumstances will be reviewed on a case-by-case basis.
4. It is our policy to only accept returns of unopened, unused, and sellable items.
All returns must be shipped back using the return label provided by customer service. Returned products that are determined to be non-defective may be subject to a 20% rework fee.
Any items returned to Nizma Skincare without an accompanying printed Return Merchandise Authorization will not be eligible for a refund.